PCM - The skill of adaptive communication

PCM (Process communication model) created by Dr. Taibi Caller, is the world's main tool based on human behavior. It is based on scientific, award-winning clinical discoveries and allows the user to understand how and why people communicate.

The process communication model is beneficial in many industries. It is used by NASA, presidential campaigns, and 500 other companies.

It helps people to improve their adaptive communication skills. It is specialized in providing key solutions for people and teamwork likewise.

This model is used in 50 countries, in 22 languages, and it is applied to more than a million people.

Consisted of:

1. Observation and understanding of one's own behavior, including why our motivation and behavior in troubles situations changes
2. Understand the behavior of others and the knowledge of how to effectively communicate with other people
3. Analyzing conflicts and misunderstandings and knowing how to find the most effective solutions that will produce effective communication

PCM provides you with a reliable and proven method for decoding human behavior through active observation of those around you.

PCM teaches you how to assess the style of others based on their behavior, way of speech and body language. Learn how to recognize predictable problematic patterns in others and yourself and skillfully solve difficult situations before the tension escalate.

PCM helps you:

  • Identify and understand the unique behavioral structure of each individual.
  • Understand the impact of life events on your motivations
  • Recognize predictable patterns that leads to unpleasant situations
  • Individualize your communication with different people


The ability to predict human behavior is a unique and compelling advantage of PCM. This predictability is why NASA has selected this Model for selection, training and employment of its astronauts on spaceships.

Essential set of 5 adaptive communication skills of PCM

  • 1. LEARNING

    Learn the 6 essential types of person that we all possess in different energies, their unique advantages, predictive behavior and communicative inclinations.

    • 2. ASSESSMENT

      Through active observation and listening techniques, accurately recognize the manner of communication to which people are inclined and their unique motivational needs.

    • 3. ADAPTATION

      Learn to naturally adapt your communication and management style to fit others preferences, which will result in more effective communication and stronger personal connections.

  • 4. PREDICTION

    Using a proven methodology for predicting human behavior, learn how to anticipate a break in communication and what unrealized needs induce such behavior.

      5. RESOLUTION

      Learn precise techniques to break down the tension and resolve the conflict with all types of individuals and how to reconnect them in a healthy and useful dialogue.

      There are six different types of personalities and during our lives we experience the characteristics of each one of them.

      It's not about types OF people, but types IN people. Each of us has a dominant type of personality, the type that is strongest in us and trives in our "basis" for life. However, PCM also discusses the type we call a person of the "phase", that is, the type that the individual experiences at the moment. Two thirds of the population experiences a phase change at least once in their lives. Understanding this concept of "phase" it reveals our most likely reactions when we show signs of stress.

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